Grievance Redressal

Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Officer are published below.

What you can raise

You may contact the Grievance Officer about any of the following:

• Commissions and payouts — missing, delayed, or incorrectly calculated earnings, TDS deductions, or bank and UPI transfer failures.
• KYC and verification — rejected PAN submissions, stalled verification, or corrections to your submitted documents.
• Attribution disputes — clicks or conversions on your affiliate link that were not credited to your account.
• Account access — OTP login failures, suspension of your affiliate account, or unauthorised activity.
• Data protection — exercising your rights to access, correct, or delete personal data under the DPDPA 2023.
• Content and conduct — content on the platform that you believe is unlawful, misleading, or violates your rights.

How to file a complaint

Email the Grievance Officer at dhanoji@utsavapp.in from the email or phone number registered on your affiliate account, and include:

• Your full name and registered phone number
• Your affiliate code, if you have one
• A clear description of the issue, with dates and amounts where relevant
• Supporting evidence — screenshots, transaction references, or commission IDs
• The outcome you are seeking

Complaints are logged against a unique ticket number, which is sent to you in the acknowledgement.

Our response timelines

• Acknowledgement within 24 hours of receiving your complaint, with a ticket number for tracking.
• Resolution within 15 days of receipt, as required by Rule 3(2) of the IT Rules, 2021.
• Unlawful content flagged under Rule 3(2)(b) is acted upon within 24 hours of a valid complaint.
• If a complaint requires longer investigation — for example a banking reversal or a tax correction — we will tell you why and give you a revised date before the 15-day window closes.

If you are not satisfied

If your grievance is not resolved to your satisfaction within the stated timelines, you may escalate as follows:

1. Write to tech@utsavapp.in quoting your original ticket number, for review by our management team.
2. For personal data complaints, approach the Data Protection Board of India constituted under the DPDPA, 2023.
3. For consumer complaints, use the National Consumer Helpline on 1915 or the INGRAM portal at consumerhelpline.gov.in.
4. For cyber-related complaints, use the National Cyber Crime Reporting Portal at cybercrime.gov.in.

Related pages

• Privacy Policy — what data we collect and your rights over it.
• Delete Account — how to remove your account and data.

Registered entity

Nirvann Applications Private Limited
Operator of the Utsav App platform at utsavapp.in